Xerox Xerox Remote Print Services Support & Software 用户指南
Establishing and Maintaining Connectivity
3
Tips for Remote Services Offerings
Loss of
Communications after
Service Action
Communications after
Service Action
Connection Method(s) Affected
Device Direct
Proxy: XDA Lite (rarely)
Proxy: CentreWare Web (rarely)
Proxy: XDA Lite (rarely)
Proxy: CentreWare Web (rarely)
Current Situation
The customer equipment has been communicating with the Edge server,
but after a service action the communication ceases.
but after a service action the communication ceases.
Root Causes
If the service action includes an Alt Boot process or a software update, the
device’s connectivity settings are not captured by the clone file used as
part of an upgrade process. The clone file may not automatically restore
device settings/configuration resulting in a communication drop-off.
device’s connectivity settings are not captured by the clone file used as
part of an upgrade process. The clone file may not automatically restore
device settings/configuration resulting in a communication drop-off.
Also, there are occasions when FX devices (i.e. WC73XX, WC74XX, etc.)
must be reset to factory default settings to resolve performance issues.
When this occurs a drop-off will result as well.
must be reset to factory default settings to resolve performance issues.
When this occurs a drop-off will result as well.