Xerox DocuColor 12 Printer with Fiery X12 产品宣传页
C
C-9
Troubleshooting
If users cannot connect to the DocuColor 12 with Fiery Downloader from
Windows 95/98 or Windows NT 4.0, you may need to reconfigure the utility’s
connection to the server. See Getting Started for details.
Windows 95/98 or Windows NT 4.0, you may need to reconfigure the utility’s
connection to the server. See Getting Started for details.
Mac OS users may fail to see the DocuColor 12 if a network administrator has
assigned it to a different zone, or has added zones where previously there were none.
assigned it to a different zone, or has added zones where previously there were none.
If you have configured the Fiery and set up client computers and network servers
according to guidelines in the Configuration Guide and Getting Started, try printing a
Test Page (at the Command WorkStation, choose Print Pages from the File menu).
according to guidelines in the Configuration Guide and Getting Started, try printing a
Test Page (at the Command WorkStation, choose Print Pages from the File menu).
If you are able to print the test page but still can’t print a file from a remote computer,
contact the system administrator to troubleshoot the network connection.
contact the system administrator to troubleshoot the network connection.
If you are unable to connect, and you cannot print the Test Page, check the
DocuColor 12’s touch panel display.
DocuColor 12’s touch panel display.
Setup error messages
For information on Setup error messages, see the Configuration Guide.
If this happens:
Try this:
It displays a diagnostic or
error message.
error message.
Take the appropriate corrective action, as described in the
DocuColor 12 manual or in the section “Error messages” on
page C-1.
DocuColor 12 manual or in the section “Error messages” on
page C-1.
The display is completely
blank.
blank.
Check the DocuColor 12’s Standby function. If the
DocuColor 12 is in Standby mode, press the Standby key to
see any messages on the display.
DocuColor 12 is in Standby mode, press the Standby key to
see any messages on the display.
The DocuColor 12 is not
in Standby mode.
in Standby mode.
The DocuColor 12’s Automatic Power-Off function may
have shut down the DocuColor 12.
Turn the DocuColor 12 on, and then try printing a Test Page
again when the DocuColor 12 has warmed up.
have shut down the DocuColor 12.
Turn the DocuColor 12 on, and then try printing a Test Page
again when the DocuColor 12 has warmed up.
You still cannot print a
Test Page.
Test Page.
Make a copy. If you can make a copy, restart the Fiery, and
when you see Idle on the status line of the Fiery display, try
printing a Test Page again. If the Test Page still fails to print,
contact your authorized service/support center.
when you see Idle on the status line of the Fiery display, try
printing a Test Page again. If the Test Page still fails to print,
contact your authorized service/support center.