Cisco Cisco Agent Desktop 8.5 用户指南
Using Chat
March 25, 2013
43
■
If the priority of a chat message is normal (the default), the Chat window will
remain in its current state (open or minimized) and the corresponding icon
will flash on your Windows task bar.
remain in its current state (open or minimized) and the corresponding icon
will flash on your Windows task bar.
■
A log of the chat messages sent between you and your chat partner (chat
history) is available as long as the Chat window is open. After you close the
Chat window, the log is lost.
history) is available as long as the Chat window is open. After you close the
Chat window, the log is lost.
■
Chat history is in chronological order, with the oldest messages at the top of
the log pane.
the log pane.
■
You can chat with agents who are logged out of the ACD as long as they still
have Agent Desktop open.
have Agent Desktop open.
To initiate a chat session:
1. On the toolbar, click Chat. The Chat Selection window appears (
NOTE: The window lists the names and status of people with whom
you can chat: members of your team, other supervisors, and
members of your contact lists (if you are logged into Unified
Presence).
you can chat: members of your team, other supervisors, and
members of your contact lists (if you are logged into Unified
Presence).
Figure 21.
Chat Selection window
This Chat Selection window
displays four contact lists,
named Agents, Supervisors,
contact list, and contact list 1.
The first two contact lists are
defaults and are always
available. The last two contact
lists are customizable and are
available only when you are
logged into Unified Presence.
Note that the last contact list is
closed (the members are not
visible).
displays four contact lists,
named Agents, Supervisors,
contact list, and contact list 1.
The first two contact lists are
defaults and are always
available. The last two contact
lists are customizable and are
available only when you are
logged into Unified Presence.
Note that the last contact list is
closed (the members are not
visible).