Cisco Cisco Customer Voice Portal 8.0(1)
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Cisco Customer Voice Portal (CVP) Release 3.1(0) Configuration and Administration Guide
Chapter 8 VoIP Configuration
Call Survivability
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open-hours-agent - The destination recovery target DNIS to be used when the currenttime matches
any open-hours-time parameter. The script will cycle through all agents sequentially until one
answers. If no one answers, (or in the case of a takeback transfer, the PSTN does not take back the
call), the script cycles through all after-hours-agent's (maximum of 50 agents).
any open-hours-time parameter. The script will cycle through all agents sequentially until one
answers. If no one answers, (or in the case of a takeback transfer, the PSTN does not take back the
call), the script cycles through all after-hours-agent's (maximum of 50 agents).
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Syntax: open-hours-agentX dnis
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Arguments: X = a number from 0 to 49, dnis = target destination for the recovery transfer.
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Example 1: DTMF*8,9875551212 (When PSTN *8 takeback is desired)
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Example 2: 9875551212 (when hairpin or SRST transfer is desired) where:
DTMF - indicates takeback and transfer via DTMF tones
*8 - the sequence the switch recognizes to perform the takeback.
Zero or more commas - each comma represents a pause of 100 ms. Some switches require a
pause between the takeback sequence and the DNIS.
pause between the takeback sequence and the DNIS.
9875551212 - The actual DNIS to which the PSTN should transfer the call.
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Example 3: HF,,,,,9875551212 (when hookflash transfer is desired)
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Example 4: TBCT9875551212 (when TBCT is desired)
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after-hours-agent - The destination recovery target DNIS to be used when the current time matches
any after-hours-time parameter or as a default destination if transfers to the open-hours-agent's fail.
The script will cycle through all agents sequentially until one answers (maximum of 50 agents). If
no one answers, a call-back-later message will be played to the caller and then disconnected.
any after-hours-time parameter or as a default destination if transfers to the open-hours-agent's fail.
The script will cycle through all agents sequentially until one answers (maximum of 50 agents). If
no one answers, a call-back-later message will be played to the caller and then disconnected.
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Syntax: identical to open-hours-agent
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open-hours-time - A string representing the date or days of week and time of day that
open-hours-agent's will be used for the recovery transfer (maximum of 20 values). Month/day has
higher selection priority than days of the week. If a starting and ending time are not specified,
0000-2359 is assumed.
open-hours-agent's will be used for the recovery transfer (maximum of 20 values). Month/day has
higher selection priority than days of the week. If a starting and ending time are not specified,
0000-2359 is assumed.
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Syntax: open-hours-timeX {month/day | days-of-week}[:HHMM-HHMM]
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Arguments:
X = a number from 0 to 19.
month/day = month of year and day of month (no year)
days-of-week = a string of up to seven digits representing the days of the week (Sunday = 0,
Saturday = 6)
Saturday = 6)
HHMM-HHMM = the starting and ending time of the period, expressed in 24-hour clock
notation.
notation.
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after-hours-time - A string representing the date or days of week and time of day that
after-hours-agent's will be used for the transfer. These do not explicitly need to be listed. If the
current date/time does not fall in an open-hours-time slot, it will default to an after-hours agent. A
typical use would be to specify holidays that would normally fall on working weekdays. A maximum
of 20 values are allowed.
after-hours-agent's will be used for the transfer. These do not explicitly need to be listed. If the
current date/time does not fall in an open-hours-time slot, it will default to an after-hours agent. A
typical use would be to specify holidays that would normally fall on working weekdays. A maximum
of 20 values are allowed.
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Syntax: identical to open-hours-time
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open-hours-isntime - You may want to choose a particular recovery agent based on how long the
call had been in Customer Voice Portal before the failure occurred. If no open-hours-isntime is
specified, the associated open-hours-agent will be used regardless.
call had been in Customer Voice Portal before the failure occurred. If no open-hours-isntime is
specified, the associated open-hours-agent will be used regardless.
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Syntax: open-hours-isntimeX {> OR <}number-of-seconds