Cisco Cisco Customer Voice Portal 8.0(1)
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Cisco Customer Voice Portal (CVP) Release 3.1(0) Configuration and Administration Guide
Chapter 8 VoIP Configuration
Call Survivability
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Arguments:
X = a number from 0 to 19, corresponding to the associated open-hours-agent
number-of-seconds = number of seconds the call was in Customer Voice Portal before the call
failed, prefixed with > or <. For example, open-hours-isntime0 <55 would use
open-hours-agent0 only when the call had been in Customer Voice Portal less than 55 secs.
failed, prefixed with > or <. For example, open-hours-isntime0 <55 would use
open-hours-agent0 only when the call had been in Customer Voice Portal less than 55 secs.
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after-hours-isntime - Same as open-hours-isntime, but applies instead to after-hours-agents.
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alert-timeout - A numeric value indicating the maximum number of seconds the destination phone
should ring before aborting the call attempt.
should ring before aborting the call attempt.
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Syntax: alert-timeout 20
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setup-timeout - A numeric value indicating the maximum number of seconds that the tcl script will
wait in establishing a tcp connection to Customer Voice Portal before aborting the call attempt. This
value should be greater than the "h225 timeout tcp establish" parameter under the voice class h323
configuration on the gateway.
wait in establishing a tcp connection to Customer Voice Portal before aborting the call attempt. This
value should be greater than the "h225 timeout tcp establish" parameter under the voice class h323
configuration on the gateway.
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Syntax: setup-timeout 7
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ani-dnis-split - In some rare PSTN switch configurations, the ani and dnis are sent to the gateway
in the wrong format and as a result ani and dnis become erroneously concatenated together in the
dnis field. For example, if caller ANI is 9785551212 and the DNIS being called is 5900987, then
the DNIS ends up like: 97855512125900987. Assuming that the ANI and DNIS length are constant
values, this tcl script can separate ANI and DNIS into their proper fields before delivering the call
to Customer Voice Portal (ANI to ANI field, DNIS to DNIS field). In the event that the ANI is
missing (e.g. blocked callerID), this script will simply put nothing in the ANI field. Note that the
GW pots dial peers need to account for the fact that ANI may or may not be there. So in the above
example, one would need:
in the wrong format and as a result ani and dnis become erroneously concatenated together in the
dnis field. For example, if caller ANI is 9785551212 and the DNIS being called is 5900987, then
the DNIS ends up like: 97855512125900987. Assuming that the ANI and DNIS length are constant
values, this tcl script can separate ANI and DNIS into their proper fields before delivering the call
to Customer Voice Portal (ANI to ANI field, DNIS to DNIS field). In the event that the ANI is
missing (e.g. blocked callerID), this script will simply put nothing in the ANI field. Note that the
GW pots dial peers need to account for the fact that ANI may or may not be there. So in the above
example, one would need:
dial-peer voice 1 pots
preference 1
application survivability
incoming called-number ..........5900...
dial-peer voice 2 pots
preference 2 (lower preference in the event the caller's ANI begins with 5900)
application survivability
incoming called-number 5900...
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Syntax: ani-dnis-split 10:4
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Arguments: aniLength:DnisLength
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takeback-method - A string indicating whether this Tcl script should use flash .wav files to
generate tones for DTMF *8 takeback transfers or the native tcl command 'leg senddigit'
generate tones for DTMF *8 takeback transfers or the native tcl command 'leg senddigit'
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Syntax: takeback-method {wav | , where "wav" indicates use dtmf .wav files stored in flash.
Default = wav.
Default = wav.
When using the “wav” method of takeback, there are two additional steps:
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Make sure all 12 DTMF wav files have been tftp'ed from the Customer Voice Portal app server
downloads directory to flash.
downloads directory to flash.
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Add the following parameters to all voice ports on the gateway:
voice-port 7/1:0
no echo-cancel enable