Cisco Cisco Agent Desktop 8.5 技术参考
Cisco CAD Service Information 7.0(2)
10
31-Mar-06
Macro Recorder
You cannot click Start, or press Ctrl + Break, Ctrl + Esc, or Ctrl + Alt + Delete
when recording a macro. The Windows operating system disables macro recording
when any of these are pressed.
when recording a macro. The Windows operating system disables macro recording
when any of these are pressed.
The macro recorder does not record mouse movements.
Desktop Administrator Work Flow Group Limits
The number of work flow groups allowed in Desktop Administrator is limited by the
number of directories allowed by the operating system. Although it is possible to
create a large number of work flow groups, the maximum recommended number of
work flow groups is 10.
number of directories allowed by the operating system. Although it is possible to
create a large number of work flow groups, the maximum recommended number of
work flow groups is 10.
Enterprise Data
Desktop Administrator supports 256 data fields and 16 data layouts with 16 data
fields per layout. An enterprise data field entry can be up to 255 characters long.
fields per layout. An enterprise data field entry can be up to 255 characters long.
Supervisor Desktop
With some older sound cards, you will not be able to run other audio-capable
applications such as Windows Media Player while running Supervisor Desktop. This
is because the card and/or drivers do not support simultaneous use of it. Most new
sound cards do not have this limitation.
applications such as Windows Media Player while running Supervisor Desktop. This
is because the card and/or drivers do not support simultaneous use of it. Most new
sound cards do not have this limitation.
Agent Desktop
Deflected Calls
Agent Desktop does not support deflected calls—calls that are forwarded
automatically from one phone to another.
automatically from one phone to another.
Phone Book
You may have 1 employee phone book. The number of global phone books is limited
only by the PC’s memory.
only by the PC’s memory.
Recent Call List
The Recent Call List may contain a maximum of 100 entries. When the maximum is
reached, the oldest entry is deleted.
reached, the oldest entry is deleted.
Cisco Desktop Monitoring Console
The Cisco Desktop Monitoring Console is a Java application that monitors the status
of the CAD services and Directory Services. It must reside on the same computer as
the Tomcat webserver; if the Tomcat webserver stops, so does the Monitoring
Console.
of the CAD services and Directory Services. It must reside on the same computer as
the Tomcat webserver; if the Tomcat webserver stops, so does the Monitoring
Console.