Cisco Cisco Agent Desktop 8.5 技术参考
Agent Desktop Problems
31-Mar-06
179
Problem
Every time the agent hangs up the telephone, Agent Desktop
disappears.
disappears.
Solution
In Normal mode, Agent Desktop automatically minimizes when there
are no active calls. Set up this behavior in Desktop Administrator. To
prevent the Agent Desktop window from minimizing, click the
Preferences button on the toolbar and select Always Open or Always
on Top.
are no active calls. Set up this behavior in Desktop Administrator. To
prevent the Agent Desktop window from minimizing, click the
Preferences button on the toolbar and select Always Open or Always
on Top.
Problem
The administrator has made changes in Desktop Administrator, but
they are not showing up in Agent Desktop.
they are not showing up in Agent Desktop.
Solution
Agent Desktop must be restarted in order for the changes to take
effect.
effect.
Problem
The agent has changed Agent Desktop’s window behavior (from the
File menu), but when Agent Desktop is restarted, the setting has not
been saved.
File menu), but when Agent Desktop is restarted, the setting has not
been saved.
Solution
Changes made to local settings via Agent Desktop are only temporary
overrides of the global settings. Permanent changes must be made via
Desktop Administrator.
overrides of the global settings. Permanent changes must be made via
Desktop Administrator.
Problem
Sometimes during a conference call, a conference member shows up
as <Unavailable>.
as <Unavailable>.
Solution
<Unavailable> represents a party outside the switch. The switch sends
the trunk number of the external party to the desktop, where it has no
meaning. Agent Desktop replaces the trunk number with
<Unavailable>.
the trunk number of the external party to the desktop, where it has no
meaning. Agent Desktop replaces the trunk number with
<Unavailable>.