Cisco Cisco Agent Desktop 8.5 技术参考
Cisco CAD Service Information 7.0(2)
180
31-Mar-06
Problem
The agent sent the supervisor an emergency chat message but the
supervisor never received it.
supervisor never received it.
Solution
Supervisors receive emergency chat messages only if they are
monitoring the team to which the agent who sent the message
belongs.
monitoring the team to which the agent who sent the message
belongs.
Problem
While running Agent Desktop, the error message, “Macro file failed to
open,” keeps appearing.
open,” keeps appearing.
Solution
Turn off any virus scanning applications on the desktop. Virus scanning
applications attempt to intercept calls to open a file to do their own
processing first. This may cause the file to be opened in such a way
that restricts other applications from opening the file.
applications attempt to intercept calls to open a file to do their own
processing first. This may cause the file to be opened in such a way
that restricts other applications from opening the file.
Problem
The agent can’t view any skills statistics in Agent Desktop.
Solution
If an agent is not assigned to a skill group, no skills statistics are
available.
available.
Problem
When the agent starts Agent Desktop, a call appearance is displayed
showing that the agent is on a call, even though there is no active call
on the agent’s phone.
showing that the agent is on a call, even though there is no active call
on the agent’s phone.
Solution
On startup, Agent Desktop asks the CTI server for a snapshot of any
existing phone calls to display to the user. Occasionally the CTI server
returns invalid data. To dismiss the invalid data, click the Drop button
on the toolbar. If the call appearance persists, the agent may have to
close Agent Desktop, pick up the phone receiver to get a dial tone,
hang up, and then restart Agent Desktop.
existing phone calls to display to the user. Occasionally the CTI server
returns invalid data. To dismiss the invalid data, click the Drop button
on the toolbar. If the call appearance persists, the agent may have to
close Agent Desktop, pick up the phone receiver to get a dial tone,
hang up, and then restart Agent Desktop.