Cisco Cisco Agent Desktop 8.5 用户指南
Starting Agent Desktop
November 2006
9
Access Through a Virtual Private Network
Agent Desktop is able to connect to the CAD servers through a virtual private
network (VPN). This allows an agent to work remotely and still have the benefit of
Agent Desktop’s full functionality.
network (VPN). This allows an agent to work remotely and still have the benefit of
Agent Desktop’s full functionality.
NOTE: It is recommended that you use a VPN in order to provide a
more secure connection when using Agent Desktop outside the
contact center.
more secure connection when using Agent Desktop outside the
contact center.
NOTE: It is intended that you use IP Communicator and not a hard
IP phone when running Agent Desktop behind a VPN.
IP phone when running Agent Desktop behind a VPN.
The VPN connection must be established before starting Agent Desktop. If the VPN
connection is lost during a sessions, you must restart Agent Desktop after the
connection is reestablished.
connection is lost during a sessions, you must restart Agent Desktop after the
connection is reestablished.
It has been verified that Cisco VPN 3000 Concentrator and Cisco VPN Client work
properly with CAD 7.1, and are supported for access. VPN solutions from other
vendors may work correctly, but since they have not been formally verified, they are
not supported. If you want an alternative solution to be verified, please contact your
CAD distributor.
properly with CAD 7.1, and are supported for access. VPN solutions from other
vendors may work correctly, but since they have not been formally verified, they are
not supported. If you want an alternative solution to be verified, please contact your
CAD distributor.