Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador

Agent Desktop is able to connect to the CAD servers through a virtual private 
network (VPN). This allows an agent to work remotely and still have the benefit of 
Agent Desktop’s full functionality. 

NOTE:  It is recommended that you use a VPN in order to provide a 
more secure connection when using Agent Desktop outside the 
contact center.

NOTE:  It is intended that you use IP Communicator and not a hard 
IP phone when running Agent Desktop behind a VPN.

The VPN connection must be established before starting Agent Desktop. If the VPN 
connection is lost during a sessions, you must restart Agent Desktop after the 
connection is reestablished.

It has been verified that Cisco VPN 3000 Concentrator and Cisco VPN Client work 
properly with CAD 7.1, and are supported for access. VPN solutions from other 
vendors may work correctly, but since they have not been formally verified, they are 
not supported. If you want an alternative solution to be verified, please contact your 
CAD distributor.