Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1) 管理员指南

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Cisco Unified CCX Administration Guide, Release 7.0(1)

Chapter 13 Managing Unified CCX Historical Reporting

Purging Historical Data

Purging Manually

You can manually purge the databases at any time. This action will not affect the
automatic purging schedule.

A MADM directory, stores log files about the manual purge activities that you
perform. These log files are stored on the Unified CCX server in the <Cisco
Unified CCXinstallationDirectory>\wfavvid\log\MADM directory. By default,
the system installs in the Program Files directory. Use a text editor to view the log
files.

In a cluster with more than one database server, when the db_cra database size
does not match, the smallest database size will be shown and used for the purging
threshold.

Note

Support for High Availability and remote servers is available only in
multiple-server deployments.

To manually purge historical data, complete the following steps.

Procedure

Step 1

From the Unified CCX Administration menu bar, choose Tools >
Historical Reporting.

The Historical Reporting Configuration web page opens.

Step 2

Click Purge Now hyperlink on the Historical Reporting Configuration navigation
bar.

Note

When you access the Purge Now area, the system displays the percentage of the
historical database’s 2048 MB storage space that is currently being used.

The Purge Now web page opens. The Purge data older than field is displayed in
the Purge Now area of the Historical Reporting Configuration web page. You can
specify this field in months and days.

Step 3

From the drop-down list in the Purge data older than N days field, keep the default
(15 days) or specify the required number of days.