Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1) 管理员指南

time zone and Daylight Savings Time (DST) setting of the server. The Outbound 
subsystem also considers the DST to determine if an Outbound contact can be 
called at a given time. 

The Outbound subsystem ensures that the contacts are dialed at valid times. For 
Outbound contacts which have been scheduled for callback, the scheduled 
callback time is converted to the server’s time zone and stored in the 

 field in the database. 

For pending records, the Outbound subsystem ensures that Outbound contacts are 
called only within the 

 detected by the 

MinCustomerDialTime and MaxCustomerDialTime, as per federal regulations. 
You can configure this time in the Unified CCX Administration GUI (see 

).

To configure the Outbound subsystem, complete the following tasks after:

Step 1

Configure RmCM.

Create CSQs.

Assign resources to CSQ.

.