Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1) 管理员指南
Chapter 16 Reporting on Real-Time Unified CCX Data
Printing Reports
16-6
Cisco Unified CCX Administration Guide, Release 7.0(1)
Printing Reports
To facilitate printing, you can open a printable version of a report.
To print a report, complete the following steps.
Procedure
Step 1
Run a report.
Step 2
From the Application Reporting menu, select Tools > Open Printable Report.
A printable version of the report opens in a separate window.
Step 3
Print the report using your browser’s print functionality.
Resetting Report Statistics
The Unified CCX system automatically resets all statistics each day at midnight.
You can reset the accumulated statistics manually at any time. Resetting statistics
does not reset active statistics, such as active contacts and active tasks.
You can reset the accumulated statistics manually at any time. Resetting statistics
does not reset active statistics, such as active contacts and active tasks.
To reset report statistics, complete the following steps.
Procedure
Step 1
From the Application Reporting menu bar, choose Tools > Reset All Stats.
The Reset Stats dialog box opens for you to confirm the reset.
Step 2
Click Yes.
Accumulated statistics are reset.