Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1) 管理员指南
Chapter 16 Reporting on Real-Time Unified CCX Data
Running Reports
16-4
Cisco Unified CCX Administration Guide, Release 7.0(1)
The system prompts you to download the Java plug-in; follow the prompt
instructions.
instructions.
Note
After you perform the initial download of the Real-Time Reporting Java
plug-in, non-Administrative users can access Real-Time Reporting on
this system.
plug-in, non-Administrative users can access Real-Time Reporting on
this system.
Step 2
Choose Tools > Real-Time Reporting from the Unified CCX Administration
menu.
menu.
The Application Reporting web page opens in a new window. The real-time
reporting tool requires a Java plug-in. If the plug-in is not installed on the machine
you are using, the Unified CCX system prompts you to accept the automatic
installation of the plug-in. If you do not accept the installation, you cannot use
real-time reporting.
reporting tool requires a Java plug-in. If the plug-in is not installed on the machine
you are using, the Unified CCX system prompts you to accept the automatic
installation of the plug-in. If you do not accept the installation, you cannot use
real-time reporting.
Related Topics
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Running Reports
Open the real-time reporting tool from the Unified CCX Administration web
interface to run reports.
interface to run reports.
To run a real-time report, complete the following steps.
Procedure
Step 1
From the Application Reporting menu bar, choose Reports.
Step 2
From the Reports menu, choose the report to run.
The report opens in the Application Reporting window.