Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1) 管理员指南
16-11
Cisco Unified CCX Administration Guide, Release 7.0(1)
Chapter 16 Reporting on Real-Time Unified CCX Data
Application Reporting User Interface
Application Tasks Summary Real-Time Report
Use the Application Tasks Summary report to display statistics that summarize
the activity of specific applications.
the activity of specific applications.
To access the Application Tasks Summary real-time report, select Reports >
Application Tasks Summary from the Application Reporting menu bar.
Application Tasks Summary from the Application Reporting menu bar.
The following fields are displayed on the Application Tasks Summary report.
Aborted
Number of aborted contacts since the statistics were last reset.
This row reports contacts improperly ended by a task associated with the
application (as when, for example, the system generates an exception or can not
invoke the application because of some error in the application) and includes the
associated Java exception code.
application (as when, for example, the system generates an exception or can not
invoke the application because of some error in the application) and includes the
associated Java exception code.
Note
Java exception codes are dynamic, as they can be generated from a variety
of sources.
of sources.
Note
Use the + toggle button to access these statistics.
Handled
Number of handled contacts since the statistics were last reset.
This row reports contacts that are explicitly marked “Handled” by the application
(typically when the application connects the contact to a Unified CCX agent).
(typically when the application connects the contact to a Unified CCX agent).
Abandoned
Number of abandoned contacts since the statistics were last reset.
This row reports contacts that end without being marked “Handled” by the
application.
application.
Field
Description
Field
Description
Application Name
Names of the applications that are running or have run.
Running
Currently running applications.
Completed
Applications that have stopped running.
Total
Number of times an application was invoked since the statistics were last reset.