Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1) 管理员指南
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Cisco Unified CCX Administration Guide, Release 7.0(1)
Chapter 16 Reporting on Real-Time Unified CCX Data
Application Reporting User Interface
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Help—Choose this option to display system information and to access
Unified CCX online help (
Unified CCX online help (
).
Report Menu
Note
All real-time reports display a Last Updated At field, which indicates the time of
the snapshot. All summary reports display both a start time (which indicates when
the summary statistics started being collected) and the current time. All real-time
reports display a Connected or Not Connected status for each node in the cluster.
the snapshot. All summary reports display both a start time (which indicates when
the summary statistics started being collected) and the current time. All real-time
reports display a Connected or Not Connected status for each node in the cluster.
The Report menu provides access to a variety of top-level reports. It contains the
following menu options:
following menu options:
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Contacts Summary Real-Time Report
Use the Contacts Summary report to view specific contact information for call
contacts, e-mail contacts, HTTP contacts, and total number of contacts.
contacts, e-mail contacts, HTTP contacts, and total number of contacts.