Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1) 管理员指南

To access the Data Source Usage report, select Reports > Datasource Usage 
from the Application Reporting menu bar.

The following fields are displayed on the Data Source Usage report.

 

Use the Overall Cisco Unified Contact Center Express Stats real-time report to 
view real-time Unified CCX resource and call information.

Unified CCX reports contain information for calls that have been queued in one 
or more CSQs. If a call is not queued (for example, the caller hangs up before 
being queued), the reports do not display data for that call. 

Unified CCX reports retrieve the following statistics:

Unified CCX statistics from the current Master node. 

Unified IP IVR statistics from all nodes in the cluster. 

To access the Overall Unified CCX Stats report, select Reports > Overall Cisco 
Unified Contact Center Express Stats from the Application Reporting menu 
bar. 

Outbound durations are updated when the outbound call disconnects and all 
agents (resources) involved in the call move out of the work and talking state.

Data Source Name

Name of the data source, as configured through the Unified 
CCX Administration web interface. 

Available Connections

Number of connections available.

Busy Connections

Number of busy connections.

Busy + available = Maximum number of connections configured.

Checkouts Granted

Number of times the database connections have been used up since the 
statistics were last reset. 

Checkouts Denied

Number of times the Database connections have been denied since the 
statistics were last reset.