Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1) 管理员指南

Calls are queued in the Unified CCX server and sent to agents by the Unified CCX 
server. 

The machine you install your Unified CCX system on determines how many 
agents and IVR ports Unified CCX can accommodate. However, there are several 
general configuration rules that you should be aware of:

Each agent cannot be associated with more than: 

25 CSQs. (This is a configuration design guideline; Unified CCX 
Administration does not enforce the rule.)

50 skills. (Unified CCX Administration enforces this rule.)

Each CSQ cannot be associated with more than 50 skills. (Unified CCX 
Administration enforces this rule.)

A call should not queue for more than 25 CSQs. (This is a configuration 
design guideline; Unified CCX Administration does not enforce the rule.)

To provision Unified CCX, complete the following tasks:

Step 1

Configure Unified CME to 
enable interoperability with 
Unified CCX.

Not applicable

See the Cisco Unified 
Communications Manager 
Express 4.2 New Features.

Step 2

Configuring Unified CM users 
who will be agents in your 
Unified CCX system.

Not applicable

Create users and assign the agent 
capability to these users in 
Unified CCX. 

Not applicable