Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1) 管理员指南

You can use a web browser to administer the CRS Engine and your CRS 
applications from any computer on the network. You can use the 
CRS Administration web interface to start and stop the CRS Engine, configure 
system parameters, monitor CRS Engine activity, and view real-time and 
historical reports that include total system activity and application statistics.

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Depending on the Cisco CRS products that you are using, the CRS server may 
employ as many as 14 subsystems for communicating with other services: 

Applications—Manages the applications in the CRS Engine and other 
features such as session management.

Cisco Media—Configures Cisco Media Termination (CMT) dialog control 
groups, which can be used to handle simple Dual Tone Multifrequency 
(DTMF) based dialog interactions with customers.

Core Reporting—Provides information for Unified IP IVR real-time reports.

Database—Handles the connections between the CRS server and the 
enterprise database.

eMail—Adds components to the CRS Engine that allows it to send e-mail 
messages.

Enterprise Server—Communicates data for screen pops to the 
Cisco Agent Desktop.

HTTP—Adds components to the CRS Engine that allow it to respond to 
HTTP requests.

Unified ICME—Manages the connection between the CRS server Unified 
ICME software. 

Java Telephony Application Programming Interface (JTAPI)—Manages the 
connection between Unified CM CTI Manager and the CRS Engine.

MRCP ASR—Allows a script to respond to voice input in addition to DTMF 
using the MRCP protocol.

MRCP TTS—Composes voice prompts that are generated in real time from 
text, such as speaking the words in the text of an e-mail message using the 
MRCP protocol.