Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1) 管理员指南
Chapter 1 Introducing Cisco Customer Response Solutions
Setting Up Cisco CRS
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Cisco Customer Response Solutions Administration Guide, Release 6.0(1)
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MRCP ASR. The MRCP ASR subsystem controls the ASR media resources
for the CRS system.
for the CRS system.
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MRCP TTS. The MRCP TTS subsystem controls the TTS media resources
for the CRS system.
for the CRS system.
Note
Provisioning the Cisco CRS Subsystems
You need to provision your CRS subsystems to enable the CRS Engine to run
multiple applications to handle JTAPI calls or HTTP requests.
multiple applications to handle JTAPI calls or HTTP requests.
Note
You need to configure a particular subsystem only if you are using CRS
applications that require it and which are installed and activated using the
appropriate license.
applications that require it and which are installed and activated using the
appropriate license.
To continue the CRS system configuration process, you will connect to the
Cisco CRS Administration web interface and perform the following tasks:
Cisco CRS Administration web interface and perform the following tasks:
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Provision the Unified CCX Subsystem
If you have purchased any of the three versions of Unified CCX, you will need to
provision the Unified CCX subsystem.
provision the Unified CCX subsystem.
Note
If your CRS system does not include Unified CCX, proceed directly to the
Provision the following settings on the Unified CCX subsystem:
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RM JTAPI Provider. The Resource Manager (RM) of the Unified CCX
system uses a Unified CM user (called a JTAPI provider) for monitoring
agent phones, controlling agent states, and routing and queueing calls.
system uses a Unified CM user (called a JTAPI provider) for monitoring
agent phones, controlling agent states, and routing and queueing calls.