Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1) 发行公告

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Cisco Unified Contact Center Express Solution Reference Network Design

Chapter 2 Cisco Unified Contact Center Express Solution Architecture for Cisco Unified Communications Manager

Cisco Unified CCX Integration with Unified ICME Software

Note

This parent/child deployment is not supported when Cisco Unified CCX is integrated with Cisco Unified
CME.

Figure 2-8

shows one Cisco Unified ICME integration deployment scenario. In this scenario, the Cisco

Unified ICME routes and load balances calls between two Cisco Unified CCX deployments. A separate
deployment of Cisco Unified IP IVR's is also included to demonstrate how additional IVR capacity
(beyond 300 IVR ports) could be added to a Cisco Unified CCX deployment. The IVR PG allows call
data from IVR applications to be passed to Cisco Unified CCX agents at either site. The IVR PG could
also connect traditional IVR's (that are supported by the Cisco Unified ICME) to allow an organization
that has existing IVR applications to continue using those IVR applications.

Figure 2-8

Unified CCX Gateway Solution with Two Cisco Unified CCX Sites

Figure 2-9

shows another Cisco Unified ICME integration deployment scenario. In this scenario, the

Cisco Unified ICME routes and load balances calls between a Cisco Unified CCX site, a Cisco Unified
CCE site, and a traditional ACD site. Call data for agent screen pop can be passed between these sites
via the Cisco Unified ICM.