Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1) 快速安装指南

Check to make 
sure the JTAPI 
information in 
Cisco CRS and 
Unified CM is 
synchronized. If 
it is not 
synchronized, 
resynchronize 
it.

To make sure the JTAPI configuration data entered in 
Unified CM through Cisco CRS is synchronized with the 
JTAPI configuration data in Unified CM for every server 
in both the Unified CM cluster and the Cisco CRS cluster.

The check and Synchronize option generates a report 
describing the status of JTAPI information (JTAPI Users, 
Port Groups, and Triggers).

The JTAPI 
Resynchronize dialog 
box.

From the Cisco CRS 
administration web 
page menu bar, select 
Subsystems > JTAPI. 
Then select 
Resynchronize in the 
option list on the left.

The Provisioning 
JTAPI Call Control 
Groups section in 
the Cisco Customer 
Response Solutions 
Administration 
Guide.

Provision the 
Cisco Media 
Termination 
Subsystem.

Specifies the media you need for your system.

You can choose different types of media, from a simple 
type of media capable of supporting prompts and DTMF 
(Cisco Media Termination) to a more complex and rich 
type of media capable of supporting ASR. It is even 
possible to provision calls without media. 

Furthermore, media resources are licensed and sold as 
Unified IP IVR ports. You can provision more channels 
than you are licensed for; however, at run-time, licensing 
is enforced to prevent calls from being accepted by the 
system, as this would violate your licensing agreements.

Cisco Media 
Termination Dialog 
Group Configuration 
page.

From the Cisco CRS 
administration web 
page menu bar, select 
Subsystems > Cisco 
Media and then in the 
upper, right corner of 
the window, click the 
Add a New CMT 
Dialog Control 
Group link. 

The Provisioning 
the Cisco Media 
Subsystem section 
in the Cisco 
Customer Response 
Solutions 
Administration 
Guide.

Provision and 
configure any 
other Cisco 
CRS 
subsystems that 
you will use.

Expands the functionality of your Unified CCX system.

This task includes the 
following 3 tasks and 
depends on whether or 
not you have bought 
licenses for 
subsystems and have 
installed them when 
you installed Cisco 
CRS.

The Provisioning 
ASR and TTS 
section in the Cisco 
Customer Response 
Solutions 
Administration 
Guide.

 Provision 
an MRCP 
Automated
ASR 
subsystem.

Allows users to navigate through a menu of options by 
speaking instead of pressing keys on a touch-tone 
telephone.

Cisco CRS supports several vendors from which you can 
buy this software.

MRCP ASR 
Configuration web 
page

In the Cisco CRS 
administration web 
page, select 
Subsystems > MRCP 
ASR.