Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1) 快速安装指南

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Automatic Call Distribution. A feature that automatically routes incoming calls to 

the next available or longest idle agent or attendant in a line hunt group. 

The CRS server that is normally up and running. The active server provides all 

CRS system services and resources. This server is synchronized with all the other 

servers in the CRS cluster when administrative changes are made. 

Signals that declare the run-time status and state of the Cisco CRS system and 

provide information for troubleshooting. Alarms can be forwarded to a Syslog 

server, to an SNMP trap subagent, or to a Windows Event Log. 

A file that contains alarm definitions. 

A list of alarms and their properties. The definition for each alarm includes the 

alarm name, a description, an explanation, recommended actions, and related 

information. 

An alarm name followed by the reason for the alarm or the module name.