Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1) 发行公告
Chapter 4 Generating Historical Reports
The Report Viewer
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Cisco Unified CCX Historical Reports User Guide, Release 8.0(1)
When you view a report, you can display information for any particular item in its
group. For example, in the Agent Detail Report, you can display information for
any single agent.
group. For example, in the Agent Detail Report, you can display information for
any single agent.
You display group information using the Group Tree. For many reports, you can
also display group information directly from the charts that appear with the
reports.
also display group information directly from the charts that appear with the
reports.
Related Topics
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Displaying Group Information Using the Group Tree
A Group Tree is a list of all group names available for a particular report. Most
reports have a Group Tree.
reports have a Group Tree.
To display the group tree for a report, follow these steps:
Procedure
Step 1
Click the Toggle Group Tree tool on the Report Viewer toolbar.
The Preview pane appears, displaying a list of groups.
Step 2
To display information for a group in the Preview pane, click the name of the
group.
group.
The group information appears in a new pane called a Group Information pane.
This pane has a tab that shows the name of the group.
This pane has a tab that shows the name of the group.
If several Group Pane tabs appear, you can display the information that you want
by clicking its tab.
by clicking its tab.
To display the Group Tree when you are viewing information in a Group
Information Pane, click the Preview tab.
Information Pane, click the Preview tab.
Step 3
To close the Preview pane any time it is displayed, click the Toggle Group Tree
tool.
tool.
To close a Group Information pane when it is displayed, click the Close Current
View tool.
View tool.