Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1) 发行公告
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Cisco Unified CCX Historical Reports User Guide, Release 7.0(1)
Chapter 3 Descriptions of Historical Reports
Report Details
The Agent Not Ready Reason Code Summary Report includes a table that shows
the following information for each agent that remains in Not Ready state:
the following information for each agent that remains in Not Ready state:
Field
Description
Agent Name
First name and last name of the agent.
Extension
The last active Unified CCX extension that the Unified CM assigned to the agent
during the report period.
during the report period.
Interval Start Time,
Interval End Time
Beginning date and time and ending date and time of each 30– or 60–minute
interval within the report period, if you specify an interval with the Interval
Length filter parameter. Otherwise, the beginning date and time and ending date
and time of the report range.
interval within the report period, if you specify an interval with the Interval
Length filter parameter. Otherwise, the beginning date and time and ending date
and time of the report range.
Total Logged-in
Total time that the agent was logged in to the Unified CCX system during the
interval.
interval.
Total Not Ready
Total time that an agent spent in Not Ready state during the interval.
Time in RC n1
Total time that an agent spent in Not Ready state for the reason indicated by
reason code n1, where n1 is a system-defined reason code.
reason code n1, where n1 is a system-defined reason code.
Time in RC n2
Total time that an agent spent in Not Ready state for the reason indicated by
reason code n2, where n2 is a system-defined reason code.
reason code n2, where n2 is a system-defined reason code.
Time in RC n3
Total time that an agent spent in Not Ready state for the reason indicated by
reason code n3, where n3 is a system-defined reason code.
reason code n3, where n3 is a system-defined reason code.
Time in RC n4
Total time that an agent spent in Not Ready state for the reason indicated by
reason code n4, where n4 is a system-defined reason code.
reason code n4, where n4 is a system-defined reason code.
Time in RC n5
Total time that an agent spent in Not Ready state for the reason indicated by
reason code n5, where n5 is a system-defined reason code.
reason code n5, where n5 is a system-defined reason code.
Time in RC n6
Total time that an agent spent in Not Ready state for the reason indicated by
reason code n6, where n6 is a system-defined reason code.
reason code n6, where n6 is a system-defined reason code.
Time in RC n7
Total time that an agent spent in Not Ready state for the reason indicated by
reason code n7, where n7 is a system-defined reason code.
reason code n7, where n7 is a system-defined reason code.
Time in RC n8
Total time that an agent spent in Not Ready state for the reason indicated by
reason code n8, where n8 is a system-defined reason code.
reason code n8, where n8 is a system-defined reason code.
Time in Other RCs
Total time that an agent spent in Not Ready state for the reasons indicated by
reason codes that are not shown in the previous 8 columns.
reason codes that are not shown in the previous 8 columns.