Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1) 发行公告

You can sort the Agent Not Ready Reason Code Summary Report by this 
criterion:

You can filter the Agent Not Ready Reason Code Summary Report by any of 
these parameters:

Agent Name

Displays the report in alphabetical order by the names of agents. 

Interval Length

Entire report range—Displays information from the report start time through 
the report end time, but does not display information for specific intervals 
within the report period. 

Thirty (30) minute intervals—Displays information for 30-minute intervals 
within the report period. The first interval begins at the report start time, the next 
interval begins 30 minutes after the report start time, and so on. 

Sixty (60) minute intervals—Displays information for 60-minute intervals 
within the report period. The first interval begins at the report start time, the next 
interval begins 60 minutes after the report start time, and so on.

Resource Group 
Names

Displays information for agents who belong to the specified resource group or 
groups. 

Agent Names

Displays information for the specified agents. 

Skill Names

Displays information for agents who possess the specified skills. 

Team Names

Displays information for agents who belong to the selected teams.

Reason Code

Displays information for the selected reason codes. Up to 8 reason codes are 
displayed in detail. Additional reason codes appear as a total under Time in 
Other RCs.