Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1) 发行公告
Chapter 2 Cisco Unified CCX Editor Palette Step Descriptions
General Steps
2-20
Cisco Unified Contact Center Express Editor Step Reference Guide, Release 8.0(1)
Figure 2-12
Goto Customizer Window
Note
You must create a specific Label before you can customize the Goto step to branch
to that label.
to that label.
To use the Goto customizer window to cause the script logic to branch to a
specific Label, choose that Label from the Select a Label drop-down menu, and
then click OK.
specific Label, choose that Label from the Select a Label drop-down menu, and
then click OK.
Caution
Never insert a Goto step in the middle of a Select Resource step flow. (Doing so
can cause an active agent to enter a Reserved state that can only be exited by
logging out of the system.)
can cause an active agent to enter a Reserved state that can only be exited by
logging out of the system.)
The Goto customizer window closes, and the label name appears next to the Goto
step icon in the Design pane of the Cisco Unified CCX Editor.
step icon in the Design pane of the Cisco Unified CCX Editor.