Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1) 发行公告
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Cisco Unified Contact Center Express Editor Step Reference Guide, Release 8.0(1)
Chapter 2 Cisco Unified CCX Editor Palette Step Descriptions
General Steps
If Step
Use the If step to cause the script to go to one of two branches based on the
evaluation of a specified Boolean expression.
evaluation of a specified Boolean expression.
Figure 2-13
If Customizer Window
The If step automatically adds two output branches, True and False:
•
True—Steps following this output branch execute if the expression is true.
•
False—Steps following this output branch execute if the expression is false.
To use the If customizer window to create True and False output branches, either
enter an expression in the text field or click the Expression Editor (...) button to
enter an expression,
enter an expression in the text field or click the Expression Editor (...) button to
enter an expression,
and then click OK.