Cisco Cisco Agent Desktop 8.5 用户指南
Cisco Supervisor Desktop User Guide
6
March 25, 2013
Supervisor Desktop Feature Levels
There are three feature levels of Cisco Supervisor Desktop: Standard, Enhanced, and
Premium.
Premium.
Desktop. Features that are not listed here are in all three feature levels.
Table 1.
Supervisor Desktop features
Feature
Standard
Enhanced
Premium
Barge-in
●
●
●
Cisco Mobile Agent support
●
●
●
Cisco Unified Presence Server integration
●
●
●
Integrated browser
●
●
●
Intercept
●
●
●
Real-time displays (charts)
●
Real-time displays (text)
●
●
●
Recording
●
●
Silent monitoring
●
●
●
Skill statistics
●
●
●
Supervisor work flows—all actions except
threshold alerts for tree control actions only
threshold alerts for tree control actions only
●
Supervisor work flows—threshold alerts for
tree control actions only
tree control actions only
●
●
Team messages
●
●
●
Web page push to agents
●