Cisco Cisco Computer Telephony Integration Option 8.5 参考指南
5-5
CTI Driver for Siebel 7 Reference Guide for Cisco ICM/IPCC Enterprise & Hosted Editions, Release 7.0(0)
Chapter 5 Troubleshooting and Testing
Supported Switches
NumNamedArrays:0 CallVariable2:9782758589
CallVariable10:SiebelDataStore.Access.Fail RouterCallKeyDay:0
RouterCallKeyCallID:0 EnablementMask:0x180002 DeviceID:20
UniqueObjectID:call.5002.789.20 CallStatus:1 MessageID:eCallDataUpdateEvent
DeviceUniqueObjectID:device.5002.20)
Note
ASP5 and ASP7 represent the Siebel user names and 280 and 282 are their Agent
IDs.
IDs.
Supported Switches
The Cisco Driver for Siebel 7 supports the following switches:
•
IPCC
•
Alcatel
•
Aspect
•
Avaya (DEFINITY ECS)
•
Nortel Meridian
•
Nortel Symposium
•
Rockwell Spectrum
•
Siemens HiCom (North America Only)
Switch-specific Information
Alcatel
•
Requires that an agent must provide a position ID (that is, the extension of
type A in the Siebel UI) during login, but an extension (that is, the extension
of type S in the Siebel UI) is not required. The Siebel UI does not allow the
agent to leave the extension blank. The Cisco Driver for Siebel 7 properly
logs in the agent, if the agent provides the proper position ID and any
extension that is not equal to the position ID.
type A in the Siebel UI) during login, but an extension (that is, the extension
of type S in the Siebel UI) is not required. The Siebel UI does not allow the
agent to leave the extension blank. The Cisco Driver for Siebel 7 properly
logs in the agent, if the agent provides the proper position ID and any
extension that is not equal to the position ID.