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Troubleshooting
52
MoCA 2.0 N600 WiFi Bridge/Extender WM2500RP 
Power LED Is Off or Blinking
Make sure that the power cord is securely connected to your WiFi bridge/extender and that 
the power adapter is securely connected to a functioning power outlet. 
Make sure that you are using the power adapter that NETGEAR supplied for this product.
If the Power LED blinks slowly and continuously, the WiFi bridge/extender firmware is 
corrupted. This can happen if a firmware upgrade is interrupted, or if the WiFi bridge/extender 
detects a problem with the firmware. If the error persists, you have a hardware problem. 
Power LED Stays Amber
When the WiFi bridge/extender is turned on, the Power LED turns amber for about 20 
seconds and then turns green. If the LED does not turn green, the WiFi bridge/extender has a 
problem.
When the Power LED is still amber one minute after you turn on power to the WiFi 
bridge/extender, do the following:
1.
Turn the power off and back on to see if the WiFi bridge/extender recovers.
2.
To return the WiFi bridge/extender to its factory settings, press and hold the Reset button. 
If the error persists, you might have a hardware problem.
All LEDs Remain Lit After Startup
When the WiFi bridge/extender is turned on, the LEDs light for about 10 seconds and then 
turn off. If all the LEDs stay lit, a fault exists within the WiFi bridge/extender.
You cannot connect 
to the Internet.
It can take a couple of minutes to establish a connection the first time you power on your 
WiFi bridge/extender. Always leave your WiFi bridge/extender plugged in to AC power 
and connected to the cable system. Do the following:
Check your cable connections. Make sure that connectors are finger tight.
Make sure that you have powered up in the following sequence:
1. Turn on your WiFi bridge/extender first, and wait until the LEDs 
    stop blinking.
2. If your computer is connected to the WiFi bridge/extender, turn 
    on the computer.
If you have a home network, check the TCP/IP configuration.
For Windows computers, make sure that the network properties are set to obtain 
an IP address automatically.
For Macintosh computers, make sure that the TCP/IP (or Network) control panel is 
set to Using DHCP Server.
Table 3.  Troubleshooting with LEDs  (continued)