Whirlpool W10678945D Use & Care Manual

Troubleshooting

Dryer will not run

Door not closed completely.

Make sure the dryer door is closed completely.

START/PAUSE not touched firmly or

held long enough.

Touch and hold START/PAUSE 2–5 seconds.

Lint filter and/or HybridCare™ filter

not in place.

Place filter back in dryer and make sure the handle is properly

seated. LF will display if not properly seated.

Household fuse is blown or circuit 

breaker has tripped.

There may be 2 household fuses or circuit breakers for the dryer. 

Check that both fuses are intact and tight, or that both circuit 

breakers have not tripped. Replace the fuses or reset the circuit 

breaker. If the problem continues, call an electrician.

Incorrect power supply.

Electric dryers require 240-volt power supply. Check with a 

qualified electrician.

Wrong type of fuse.

Use a time-delay fuse.

Dryer will not heat

Household fuse is blown or circuit 

breaker has tripped.

The drum may be turning, but you may not have heat. Electric 

dryers use 2 household fuses or circuit breakers. Replace the 

fuses or reset the circuit breaker. If the problem continues, call 

an electrician.

Incorrect power supply.

Electric dryers require 240-volt power supply. Check with a 

qualified electrician.

Thumping noise

Dryer hasn’t been used in a while.

This is due to temporary flat spots on the drum rollers. The

thumping sound will diminish after a few minutes.

Rattling or vibrating noise A small object caught between the 

edges of dryer drum.

Check the front and rear edges of the drum for small objects. 

Clean out pockets before laundering.

Dryer isn’t properly leveled.

The dryer may vibrate if not properly installed. See the 

Installation Instructions. All four dryer feet should be in firm

contact with the floor.

Clothing is balled up in dryer.

When balled up, the load will bounce, causing the dryer to 

vibrate. Separate the load items and restart the dryer.

Loud humming or 

increased noise during 

cycle

Load is packed tightly.

Reduce load size to recommended load size in “Cycle Guide.” 

Run the dryer for 5–10 minutes. 

Clothes are not drying 

satisfactorily or drying 

times are too long

Lint screen is clogged with lint.

Clean lint screen before each load.

HybridCare™ filter and screen is

clogged with lint.

Clean HybridCare filter after every 5th cycle. Clean screen

behind filter once a month.

Cooling fan screen is blocked  

with lint.

Pull dryer out and make sure cooling fan has proper ventilation. 

Clean cooling fan screen on back of dryer monthly, or as 

needed. 

The dryer is not level.

Clothes not contacting the moisture sensors during Automatic 

cycles. See “Level Dryer” in the Installation Instructions.

The load is too large and heavy  

to dry quickly.

Separate the load to tumble freely.

Fabric softener sheets are  

blocking the grille.

The air outlet grille is just inside the door, behind the lint screen. 

Check that it is not blocked by a fabric softener sheet. 

Use only one fabric softener sheet, and use it only once.

The dryer is located in a room with 

temperature below 45ºF (7ºC).

Proper operation of dryer cycles requires temperatures above 

45ºF (7ºC).

The dryer is located in a closet.

Closet doors must have ventilation openings at the top and 

bottom of the door. The front of the dryer requires a minimum of 

1" (25 mm) of airspace, and, for most installations, the rear of the 

dryer requires 5" (127 mm). See the Installation Instructions.

First try the solutions suggested here or visit our website at www.whirlpool.com/product_help –  

In Canada www.whirlpool.ca for assistance and to possibly avoid a service call.