Whirlpool W10678945D Use & Care Manual

Troubleshooting

There may be 

some water in the 

HybridCare™ filter  

or on floor

The dryer is not level.

Dryer needs to have a slope less than 1" (25 mm). See “Level 

Dryer” in the Installation Instructions.

HybridCare™ filter is not properly

seated.

Make sure filter is placed in the housing cabinet correctly. See

“Cleaning the HybridCare™ Filter and Lint Screen.”

Drain hose is longer than what was 

provided.

Drain hose can be installed no higher than 72" (1.8 m) from 

bottom of the dryer. See “Drain System” in the Installation 

Instructions.

Cycle time is too short

The load may not be contacting the 

sensor strips on Automatic Cycles.

Level the dryer. See the Installation Instructions. All four dryer 

feet should be in firm contact with the floor.

The automatic cycle is ending early.

Change the dryness level setting on Automatic Cycles. 

Increasing or decreasing the dryness level will change the 

amount of drying time in a cycle. If loads are consistently ending 

too early, see also “Changing the Automatic Cycle settings to 

increase or decrease drying time.”

Lint on load

Lint screen is clogged with lint.

Clean lint screen before each load.

Stains on load

Improper use of fabric softener.

Add dryer fabric softener sheets at the beginning of the cycle. 

Fabric softener sheets added to a partially dried load can stain 

your garments. Do not use fabric softener sheets with steam 

cycles.

Stains on drum

Loose dyes in clothes.

Drum stains are caused by dyes in clothing (usually blue jeans). 

These will not transfer to other clothing.

Loads are wrinkled

The load was not removed from dryer 

at the end of the cycle.

Refer to garment care label instructions. Dry-clean-only 

garments are not recommended.

The dryer was tightly packed.

Dry smaller loads that can tumble freely. Results may also vary 

depending on fabric type.

Odors

Recent painting, staining, or 

varnishing in the area where your 

dryer is located.

Ventilate the area. When the odors or fumes are gone from the 

area, rewash and dry the clothing.

Odors are left in garments after 

wearing.

Rewash and dry the clothing.

Load too hot

Load removed before cool down 

portion of cycle complete.

Allow the dryer to complete the cool down portion of the cycle 

before removing the load.

Using Timed Dry cycle with a high 

temperature setting.

Select an Automatic Cycle with a lower heat setting to avoid 

overdrying the load.

Stains or lint build-up on 

wall behind dryer

Dryer to close to wall.

Move dryer away from wall and make sure you have proper 

ventilation.

Clean HybridCare™ 

Filter indicator is lit

The HybridCare™ Filter and/or lint 

screen is clogged.

The dryer will continue to run when this indicator is lit.
Try the following:
• Clean lint screen.
• Clean the HybridCare™ Filter and screen in back of filter

cabinet. Must be cleaned every 5 cycles for best performance.

First try the solutions suggested here or visit our website at www.whirlpool.com/product_help - 

In Canada www.whirlpool.ca for assistance and to possibly avoid a service call.