Symbol MC70 User Manual
Maintenance & Troubleshooting
6 - 7
Four Slot Ethernet Cradle
Table 6-4
Troubleshooting the Four Slot Ethernet Cradle
Symptom
Cause
Solution
Attempt by the EDA to
ActiveSync failed.
ActiveSync failed.
EDA removed from the
cradle while the LED
was blinking green.
cradle while the LED
was blinking green.
Wait one minute and reinsert the EDA in the cradle. This allows the
cradle to attempt another synchronization.
cradle to attempt another synchronization.
Using an outdated
version of ActiveSync.
version of ActiveSync.
Visit
for the latest ActiveSync software.
ActiveSync on the host
computer has not yet
closed the previous
ActiveSync session.
computer has not yet
closed the previous
ActiveSync session.
Wait one minute and reinsert the EDA in the cradle. This allows the
cradle to attempt another synchronization.
cradle to attempt another synchronization.
Incorrect cable
configuration.
configuration.
Ensure the correct cable (Ethernet) is used with the cradle.
Communication
software improperly
configured.
software improperly
configured.
Perform setup as described in the MC70 Integrator Guide.
EDA ActiveSync
disabled or not
configured to accept
network connection.
disabled or not
configured to accept
network connection.
On the EDA, tap Start - ActiveSync - Tools - Options - Options
button. Then, uncheck the Enable PC sync using this connection:
check box.
button. Then, uncheck the Enable PC sync using this connection:
check box.
Host ActiveSync
disabled or not
configured to accept
network connection.
disabled or not
configured to accept
network connection.
On the host computer, check File - Connection Settings - Allow
network (Ethernet) Server Connection with this desktop computer.
network (Ethernet) Server Connection with this desktop computer.
During
communication, no
data transmits, or
transmitted data was
incomplete.
communication, no
data transmits, or
transmitted data was
incomplete.
EDA removed from
cradle during
communications.
cradle during
communications.
Replace EDA in cradle and retransmit.
EDA has no active
connection.
connection.
An icon is visible in the status bar if a connection is currently active.
Battery is not
charging.
charging.
EDA removed from the
cradle too soon.
cradle too soon.
Replace the EDA in the cradle. The standard capacity battery
(1900 mAh) fully charges in less than four hours. The extended
capacity battery (3800 mAh) fully charges in less than eight hours.
Tap Start - Settings - System - Power to view battery status.
(1900 mAh) fully charges in less than four hours. The extended
capacity battery (3800 mAh) fully charges in less than eight hours.
Tap Start - Settings - System - Power to view battery status.
Battery is faulty.
Verify that other batteries charge properly. If so, replace the faulty
battery.
battery.
EDA is not inserted
correctly in the cradle.
correctly in the cradle.
Remove the EDA and reinsert it correctly. Verify charging is active.
Tap Start - Settings - System - Power to view battery status.
Tap Start - Settings - System - Power to view battery status.
Ambient temperature
of the cradle is too
warm.
of the cradle is too
warm.
Move the cradle to an area where the ambient temperature is
between 0
between 0
o
C and 35
o
C.