Symbol MC70 User Manual

Maintenance & Troubleshooting

6 - 9

EDA battery is 
not charging.

EDA was disconnected 
from AC power too soon.

Connect the power cable correctly. Confirm main battery is charging 
under Start - Settings - System - Power. The standard capacity battery 
(1900 mAh) fully charges in less than four hours. The extended 
capacity battery (3800 mAh) fully charges in less than eight hours.

Battery is faulty.

Verify that other batteries charge properly. If so, replace the faulty 
battery.

The EDA is not fully 
attached to power.

Detach and re-attach the power cable to the EDA, ensuring it is firmly 
connected. 

During data 
communication, 
no data 
transmits, or 
transmitted data 
was incomplete.

Cable was disconnected 
from EDA during 
communications.

Re-attach the cable and retransmit.

Incorrect cable 
configuration.

See the system administrator.

Communication software 
is not installed or 
configured properly.

Perform setup as described in the MC70 Integrator Guide.

MSR cannot 
read card.

MSR removed from EDA 
during card swipe.

Reattach MSR to EDA and reswipe the card.

Faulty magnetic stripe 
on card.

See the system administrator.

MSR application is not 
installed or configured 
properly.

Ensure the MSR application is installed on the EDA. 
Ensure the MSR application is configured correctly.

EDA battery is 
not charging.

EDA was removed from 
MSR or MSR was 
unplugged from AC 
power too soon.

Ensure MSR is receiving power. Ensure EDA is attached correctly. 
Confirm main battery is charging under Start - Settings - System - 
Power. The standard capacity battery (1900 mAh) fully charges in less 
than four hours. The extended capacity battery (3800 mAh) fully 
charges in less than eight hours.

Battery is faulty.

Verify that other batteries charge properly. If so, replace the faulty 
battery.

The EDA is not fully 
attached to the MSR.

Detach and re-attach the MSR to the EDA, ensuring it is firmly 
connected.