Symbol MC70 User Manual

Page of 166
6 - 10 MC70 User Guide
Trigger Handle
During data 
communication, 
no data 
transmits, or 
transmitted data 
was incomplete.
EDA detached from 
MSR during 
communications.
Reattach EDA to MSR and retransmit.
Incorrect cable 
configuration.
See the system administrator.
Communication software 
is not installed or 
configured properly.
Perform setup as described in the MC70 Integrator Guide.
Table 6-8    
Troubleshooting the Magnetic Stripe Reader (Continued)
Symptom
Possible Cause
Action
Table 6-9    
Troubleshooting the Trigger Handle
Problem
Cause
Solution
Cannot insert EDA in 
Trigger Handle.
Cleat is not installed on 
the EDA.
Install the cleat. Refer to the MC70 Integrator Guide.
Scan line does not 
appear when trigger is 
pressed.
EDA is not attached 
properly to the Trigger 
Handle and is not making 
contact with the 
connector.
Remove the EDA from the Trigger Handle and reinsert.
EDA does not contain a 
scanning application.
Load a scanning application on the EDA. 
Scanning application is 
not active.
Start the scanning application.
EDA battery does not 
charge when Trigger 
Handle is placed in a 
cradle.
Trigger Handle is not 
properly seated in the 
cradle.
Remove the Trigger Handle from the cradle and reinsert.
Power is not available to 
the cradle.
Ensure that power connections to the cradle are connected 
properly.
Cannot print to printer.
Printer cable not 
connected properly.
Ensure cable is connected properly to the printer and Trigger 
Handle.
EDA does not wake 
from suspend mode 
when trigger is 
pressed.
The trigger only wakes 
the EDA from the 
suspend mode if a 
scanning application is 
active.
Press a key on the EDA to wake from the suspend mode.