Xerox CentreWare for HP OpenView Support & Software Betriebsanweisung
Using CentreWare
TM
for HP OpenView NNM
Troubleshooting
If you have problems after you have installed CentreWare
TM
for HP OpenView NNM, consult the
table below.
Symptoms
Possible Causes
Solution
Installation gives a
message box reading
“HP OpenView demand
level is not set to All
Levels. Please exit the
setup, set the demand
level
to All Levels from the NNM
GUI and then proceed
with
setup proces
setup proces
s
.” and then
exits. Windows only.
The Demand level of the NNM
application is not set to the
appropriate value.
application is not set to the
appropriate value.
1. Before running the CentreWare
™ install,
open the NNM GUI.
2. From the menu bar, click Map-
>Properties. It will open a new window
named “Map Properties”.
named “Map Properties”.
3. Click on the “Applications” tab, select IP
Map from the List Box and press the
button labeled “Configure for this map”.
button labeled “Configure for this map”.
4. Highlight the field named On-Demand.
5. Select “All Levels”.
6. Click the “Verify” button, and upon
verification, press the “OK” button.
7. On the “Map Properties” click the “OK”
button. It performs some configuration.
8. After the NNM completes configuration,
close the NNM window.
9. Begin the installation again.
A Xerox device is not
discovered.
discovered.
The SNMP agent is not
working properly in the node.
There is a problem with the
network connectivity.
The Network in which the
Device exists is unmanaged.
working properly in the node.
There is a problem with the
network connectivity.
The Network in which the
Device exists is unmanaged.
Ping the Xerox device.
Ping the Xerox device.
Contact the Network Administrator.
Ping the Xerox device.
Contact the Network Administrator.
A Xerox device is still not
discovered.
discovered.
The sysObjectId entry in the
oid_to_sym , or oid_to_type
is missing.
oid_to_sym , or oid_to_type
is missing.
Make the sysObjectId entries in each file
using the proper format.
using the proper format.
Icon on the map is not the
The object’s SysObjectId in
1. Verify the sysObjectId entries in the
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Xerox CentreWare
TM
for HP OpenView NNM User Guide