Cisco Cisco Agent Desktop 8.0 Betriebsanweisung
Starting Agent Desktop
June 16, 2003
5
Starting Agent Desktop
X To start Agent Desktop:
1. Click Start > Programs > Cisco > Desktop > Agent.
The login screen appears. (See Figure 1.)
2. Enter your Agent Desktop ID, password, and extension in the appropriate
fields, then click OK or press Enter.
If you attempt to log in and the Agent Desktop ID is already in use by
another agent, you will be asked if you want to forcibly log in. If you opt to
do so, you will be logged in and the other agent using that Agent Desktop
ID will be logged out.
another agent, you will be asked if you want to forcibly log in. If you opt to
do so, you will be logged in and the other agent using that Agent Desktop
ID will be logged out.
Agent Desktop, Call/Chat, and Enterprise Data start and are immediately
minimized on the taskbar at the bottom of your Windows desktop.
minimized on the taskbar at the bottom of your Windows desktop.
Figure 1.
The Login dialog box.
Access Through a Virtual Private Network
Agent Desktop is able to connect to Cisco Desktop Product Suite servers
through a virtual private network (VPN). This enables an agent to work remotely
and still have the benefit of Agent Desktop’s full functionality.
through a virtual private network (VPN). This enables an agent to work remotely
and still have the benefit of Agent Desktop’s full functionality.
Cisco VPN 3000 Concentrator and Cisco VPN Client are required for access.
Other VPNs may work, but only this configuration has been verified.
Other VPNs may work, but only this configuration has been verified.
See your VPN user documentation for instructions on how to connect to the
Cisco Desktop Product Suite servers.
Cisco Desktop Product Suite servers.