Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1) Ratgeber Für Administratoren
IN-11
Cisco Unified CCX Historical Reports User Guide, Release 7.0(1)
Index
sessions
setting appearance
setting options
viewing subreports
recording files
recover
compressed backup file
Refresh All button
relect master server
Remote Monitoring application
about
provisioning
remote server
removing a server
Repository datastore, contents
Resource based CSQ
resource groups
creating
deleting
modifying name
Resource Manager, about
Resource pool selection criteria
between skills and groups
within a CSQ
resources
assigning to resource groups and skills in
bulk
bulk
assigning to resource groups and skills
individually
individually
modifying
removing skills from individual
agents
agents
resource selection
circular
least skilled
least skilled by order
least skilled by weight
linear
longest available
most handled contacts
most skilled
most skilled by order
most skilled by weight
shortest average handle time
Resource Unified CCX Stats report
restore
default schedule
restore operation
off-peak hours
resynchronizing
Cisco JTAPI Client
Unified CM Telephony data
Unified CM Telephony information
retention period
merge replication
Ring-No-Answer application
about
provisioning
RmCm provider
about