Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1) Installationsanleitung

Make sure that you also install current Cisco Unified Communications Manager 
support patches. To obtain current support patches and installation instructions, 
go to this URL:

When you upgrade Cisco CRS, follow these guidelines:

If you see a dialog box that contains an error message or that prompts you to 
perform additional tasks, follow the on-screen prompts to continue. For more 
information and assistance, see 

You do not need to stop Cisco CRS services on servers before you upgrade.

Make sure that the publisher server is running when you perform an upgrade.

The extraction of the TAR files can take up to 30 minutes. When the 
extraction completes, you should manually change the focus to the BARS 
CRS Upgrade Wizard page and respond in a timely manner to any Internet 
Explorer pop-up windows that require a response. Otherwise, the BARS may 
time out and the restore process will stop.

Make sure that you perform the tasks described in the 

 before you start the upgrade procedure.

If your deployment includes high availability, the following procedure ensures 
that your system fails over during the upgrade.

To upgrade to Cisco CRS 6.0, perform the following steps.

Go to the active server on which the Cisco CRS Engine component was installed 
and log in to Windows as the Administrator.

Insert the Cisco CRS CD labeled Disk 1.

If the Cisco Customer Response Solutions Installation Wizard does not start 
automatically, navigate to the root folder on Disk 1 and click CRSAutorun.exe.