Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1) Installationsanleitung

Chapter 7 Upgrading Cisco CRS 3.5(x) to Cisco CRS 6.0

Re-Imaging Cisco CRS Servers

7-16

Cisco Customer Response Solutions Installation Guide, Release 6.0(1)

Caution

The re-imaging process deletes all data on a server. Do not perform the re-imaging
server until you back up your Cisco CRS data as described in the

To re-image a server, perform the following steps. Re-image servers in this order
(your deployment might not include each of these servers):

Server on which Cisco Unified Communications Manager is installed

Primary server on which the Cisco CRS Engine component is installed

Backup server on which the Cisco CRS Engine component is installed

Primary server on which the Cisco CRS database components are installed

Backup server on which the Cisco CRS database components are installed

Procedure

Step 1

Install the Cisco-provided Windows 2003 Server operating system on the server.

See the

Step 2

Connect the server to the network.

See the

Step 3

Configure the server with the same IP address and host name that it had before
you re-imaged it.

For a replacement server, use the IP address and host name of the server that it is
replacing.

For instructions, refer to your Windows network documentation.

Step 4

Install other applications, such as the Cisco Security Agent, as needed.