Cisco Cisco Agent Desktop 8.0 Betriebsanweisung

The Agent Desktop interface displays information about active calls and allows you to 
perform phone functions. It also allows you to view web pages in its integrated 
browser pane, view agent and call statistic real-time displays, record calls (if task 
buttons are configured with this feature by the administrator) and “chat” with other 
agents and supervisors using the Chat instant messaging feature.

Agent Desktop has a number of features which aid accessibility by low-vision and 
vision-impaired users:

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Follows Windows settings for screen resolution and color/contrast settings

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Screen reader-compatible tool tips for all controls

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Toolbar buttons available in small (16 × 16) and large (32 × 32) sizes

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Screen reader-compatible shortcut keys for navigating the application and 
toolbar

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Uses Windows settings for font sizes for all windows and popups.

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Audible tones that sound when a nonagent-initiated dialog appears (for 
example, new chat windows and notices to the agent that a supervisor is 
barging in, intercepting, and recording)

Dashboard

Pane

Contact

Management

Pane

Integrated

Browser

Pane

Status Bar