Cisco Cisco Agent Desktop 8.0 Betriebsanweisung

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Team Messages can be configured to be non-scrolling

Shortcut keys are available to navigate the Agent Desktop interface. The shortcut 
keys are:

The dashboard pane provides overall control for Agent Desktop. It consists of three 
parts: 

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Dashboard toolbar

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Team message

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Contact appearance

Ctrl-S

Selects the call appearance.

Ctrl-E

Selects the first entry in the Enterprise Data pane. Press Enter to 
open the Edit Enterprise Data dialog box for the selected entry.

Alt-P

In the Dial Pad window, selects the first entry in the Employee 
Phone Book. 

Alt-Ctrl-E

In the Agent Real-Time Displays window, selects the Real-Time 
Displays drop-down list.

Alt-Y

In the Agent Real-Time Displays window, with the Agent Call Log 
displayed, selects the Dates drop-down list.

Alt-Ctrl-S

In the Agent Real-Time Displays window, selects the first cell in 
the grid control.

Ctrl-Shift-B

In the integrated browser, places your cursor in the displayed web 
page in the first tab position (if the page has fields you can 
navigate using the tab key). 

Ctrl-Shift-T

In the integrated browser, cycles through all browser tabs.