Cisco Cisco Agent Desktop 8.0 Fehlerbehebungsanleitung
In this case, the agent or supervisor should click Unblock to continue. If the agent or supervisor clicks
Keep Blocking or Ask Me Later, various features in the Cisco Agent Desktop or Cisco Supervisor
Desktop do not work properly. In addition, the agent or supervisor are unable to hear callers. Perform
the procedure described in the Unblock Applications section to correct this problem.
Keep Blocking or Ask Me Later, various features in the Cisco Agent Desktop or Cisco Supervisor
Desktop do not work properly. In addition, the agent or supervisor are unable to hear callers. Perform
the procedure described in the Unblock Applications section to correct this problem.
Note: If you have unblocked the Cisco Agent Desktop but not the Media Termination module, an agent or
supervisor sees a Windows Security Alert for the Media Termination module the first time a call is presented.
In this case, the agent or supervisor should click Unblock to continue. If the agent or supervisor clicks Keep
Blocking or Ask Me Later, perform the procedure described in the Unblock Applications section.
supervisor sees a Windows Security Alert for the Media Termination module the first time a call is presented.
In this case, the agent or supervisor should click Unblock to continue. If the agent or supervisor clicks Keep
Blocking or Ask Me Later, perform the procedure described in the Unblock Applications section.
Cisco Desktop Administrator
After you upgrade a PC to Windows XP SP2, an agent or supervisor sees a Windows Security Alert when you
attempt to access the Cisco Desktop Administrator for the first time.
attempt to access the Cisco Desktop Administrator for the first time.
If the agent or supervisor is logged in to Windows without administrator privileges, the alert prompts:
To help protect your computer, Windows Firewall has blocked some
features of this program. Your computer administrator can unblock this
program for you.
In this case, perform the procedure described in the Unblock Applications section.
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If the agent or supervisor is logged in to Windows with administrator privileges, this alert prompts:
To help protect your computer, Windows has blocked some features on
this program. Do you want to keep blocking this program?
In this case, the agent or supervisor should click Unblock to continue. If the agent or supervisor clicks
Keep Blocking or Ask Me Later, the Logical Call Center and other data does not appear in the Cisco
Desktop Administrator. Perform the procedure described in the Unblock Applications section to
correct this problem.
Keep Blocking or Ask Me Later, the Logical Call Center and other data does not appear in the Cisco
Desktop Administrator. Perform the procedure described in the Unblock Applications section to
correct this problem.
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Install a Cisco Desktop Client on a PC Which Already Runs
Windows XP SP2
Windows XP SP2
When you install the Cisco Agent Desktop (with or without Media Termination), the Cisco Supervisor
Desktop, or the Cisco Desktop Administrator on a PC on which Windows XP SP2 is already installed, this
message appears:
Desktop, or the Cisco Desktop Administrator on a PC on which Windows XP SP2 is already installed, this
message appears:
Security Warning Message. The publisher could not be verified. Are you
sure you want to run this software?
When you see this message, click Yes to continue.
After you upgrade a PC to Windows XP SP2, an agent or supervisor sees a Windows Security Alert in these
situations:
situations:
When you attempt to log in to the Cisco Agent Desktop for the first time.
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When you select a team that uses the Cisco Supervisor Desktop.
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When these actions are performed in the Cisco Desktop Administrator:
Launch Cisco Desktop Administrator (for the application Administrator.exe).
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Click Enterprise Data Configuration/Enterprise Data for the application TSSPAdm.
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