Cisco Cisco Agent Desktop 8.0 Fehlerbehebungsanleitung

Attempt to save a Reason Code that you added under the Desktop Configuration/Reason
Codes node (for the application SPLKView).

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The Windows Security Alert varies. It depends on how the agent or supervisor is logged in.

If the agent or supervisor is logged in to Windows without administrator privileges, this alert prompts:

To help protect your computer, Windows Firewall has blocked some

features of this program.  Your computer administrator can unblock this

program for you.

In this case, perform the procedure described in the Unblock Applications section.

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If the agent or supervisor is logged in to Windows with administrator privileges, this alert prompts:

To help protect your computer, Windows has blocked some features

on this program.  Do you want to keep blocking this program?

In this case, the agent or supervisor should click Unblock to continue. If the agent or supervisor clicks
Keep Blocking or Ask Me Later, various features in the Cisco Agent Desktop or Cisco Supervisor
Desktop do not work properly. In addition, an agent or supervisor is unable to hear callers if Media
Termination is used, and the Logical Call Center and other data does not appear in the Cisco Desktop
Administrator. Perform the procedure described under Unblock Applications to correct these
problems.

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After you install the Cisco Agent Desktop (with or without Media Termination) on a PC on which Windows
XP SP2 is already installed, and after a reboot, the system hangs when you try to connect to the IPCC Server
by providing the username/password credentials. In this case, you might need to disable the firewall on the
Windows XP machine.

Complete these steps to unblock applications:

Log in to the PC as the Windows Administrator.

1. 

Select Start > Settings > Control Panel > Security Center > Windows Firewall.

2. 

Click the Exceptions tab.

3. 

Check one or more of these check boxes in the Program and Services window, as appropriate. If an
appropriate application does not appear, click Add Programs, and browse to: 

c:/program

files/cisco/desktop/bin

 and select the program:

CallChatIn all cases.

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Cisco Agent DesktopIn all cases.

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MediaClient ModuleIf the Cisco Supervisor Desktop runs on the PC.

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Supervisor Log ViewerIf the Cisco Supervisor Desktop runs on the PC.

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Cisco Desktop AdministratorIf the Cisco Desktop Administrator runs on the PC.

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SplkViewIf the Cisco Desktop Administrator runs on the PC.

TSSPAdmIf the Cisco Desktop Administrator runs on the PC.

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4. 

Click OK.

5. 

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