Cisco Cisco Agent Desktop 8.0 Installationsanleitung

The CAD Services installation is run from the product CD. 

NOTE:  The server on which you install the CAD services must be a 
member of a domain, not of a workgroup. If you change the domain 
after the services are installed, or switch from workgroup to domain, 
you must reinstall the services in order to avoid problems with partial 
or no service when running the desktop applications.

NOTE:  If you are installing secondary (“Side B”) CAD services, the 
login account of each server on which CAD services are being 
installed must have a password. If any one of the servers does not 
have a password, replication setup will fail—the subscriber can not 
connect to the publisher to configure the replication. If you have 
already installed a CAD service on a Side B server without a 
password, set a password for the login account and then run CAD 
Configuration Setup again.

NOTE:  You must install CAD Services as a local administrator. If you 
install CAD Services as a domain administrator, Recording and 
Statistics replication jobs will fail.

1. Navigate to the CD in My Computer or Windows Explorer and double-click 

the file setup.exe to start the installation process (see 

).

2. Click Next to display the Contact Center Language window (see