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Chapter 25:  Developing Customer and Vendor Relations 
User Guide    25–3 
 
SW9UG 24-27.doc, printed on 1/8/02, at 4:14 PM. Last saved on 1/6/02 11:59 AM. 
ACCPAC INTERNATIONAL, INC. Confidential 
C
u
stomer
 &
 
Vendor 
Customer a
nd 
Vendor Relat
ions 
that you sold to a customer and which items were the most 
profitable (and the least). 
Here is a copy of a section of the report for one customer. Notice 
that not every item sold to this customer made a profit, nor does 
it have to. For example, you might match a competitor’s prices 
on a few popular items to ensure that your customer continues 
to purchase the more profitable items from you. However, you 
should be careful about which items you sell as loss leaders: 
 
 
 
UNIVERSAL CONSTRUCTION
Customer Sales Detail Report
 03/15/2000 to 03/15/2001
Page 1
Date
Item
Source
Quantity
Revenue
C.O.G.S.
Profit
Margin %
Ashburton Reinforcing
03/28/1999
L1030
17607
J228
2,000.0000
Sheet
36,000.00
32,099.99
3,900.01
10.83
04/28/1999
L1030
17613
J270
2,000.0000
Sheet
36,000.00
32,099.99
3,900.01
10.83
05/28/1999
L1030
17627
J327
2,000.0000
Sheet
36,000.00
32,099.99
3,900.01
10.83
06/28/1999
L1030
17634
J364
2,000.0000
Sheet
36,000.00
32,100.00
3,900.00
10.83
10/19/1999
H2510
17662
J136
100.0000
Pound
272.00
218.88
53.12
19.53
03/28/1999
L2001
17607
J228
2,000.0000
Board
1,520.00
1,498.00
22.00
1.45
04/28/1999
L2001
17613
J270
2,000.0000
Board
1,520.00
1,498.00
22.00
1.45
10/19/1999
H2520
17662
J136
100.0000
Pound
179.00
157.18
21.82
12.19
05/28/1999
L2001
17627
J327
500.0000
Board
380.00
374.50
5.50
1.45
03/28/1999
L1020
17607
J228
2,000.0000
Sheet
24,000.00
25,677.83
-1,677.83
-6.99
04/28/1999
L1020
17613
J270
2,000.0000
Sheet
24,000.00
25,678.58
-1,678.58
-6.99
05/28/1999
L1020
17627
J327
2,000.0000
Sheet
24,000.00
25,678.58
-1,678.58
-6.99
06/28/1999
L1020
17634
J364
2,000.0000
Sheet
24,000.00
25,679.04
-1,679.04
-7.00
243,871.00
234,860.56
9,010.44
 
Profits and profit margins can change on each 
transaction as your costs change with the 
purchase of materials. 
 
You can also scan through this report to determine which 
customers earn you the most total profit. 
Identifying Customers with Increased Monthly Sales 
If your customers tend to buy goods or services on a regular 
basis, a monthly analysis of which customers have increased 
sales over the month from the previous year can be valuable. 
You might want to offer them preferred pricing so that they will 
continue to buy goods and services from you. 
For more information on preferred pricing, see “Make a List of 
the Items and Services You Buy and Sell” in Chapter 9 and 
“Adding Customers” in Chapter 13. 
To find which customers have increased sales: 
1.  In the Home window, from the Reports menu, choose 
Management Reports, and then Customers And Sales.