accpac simply accounting 9.0 Benutzerhandbuch
Chapter 29: Troubleshooting
User Guide 29–1
SW9UG 28-29.doc, printed on 1/8/02, at 4:28 PM. Last saved on 1/6/02 11:52 AM.
ACCPAC INTERNATIONAL, INC. Confidential
Trouble-
shooting
Be Sure You Have the Latest Version
If something isn’t working as expected, visit the ACCPAC Web
site at www.accpac.com, and download the latest service pack
for this version of Simply Accounting. If you do not have
Internet access, call Client Care and have them send you a disk.
site at www.accpac.com, and download the latest service pack
for this version of Simply Accounting. If you do not have
Internet access, call Client Care and have them send you a disk.
Where’s the Problem?
Starting Simply Accounting
I get an error message when trying to convert my old data.
■
Rename the Simply.Ini file, found in the Windows folder, to
Simply.Ini.BAK and try the conversion again.
Simply.Ini.BAK and try the conversion again.
■
Turn off your anti-virus software, and try the conversion
again.
again.
Dimmed Options
The option that I want to use is dimmed.
■
Close all windows other than the Home window.
■
If you are using Simply Accounting Pro, switch to single-
user mode. In the Home window, on the File menu, choose
Switch To Single-user Mode.
user mode. In the Home window, on the File menu, choose
Switch To Single-user Mode.
Printing
I can’t print properly.
■
If your printer is hooked up to a switch box, remove the
switch box and connect your printer directly to your
computer.
switch box and connect your printer directly to your
computer.
■
Make sure that the proper paper size is selected.