accpac simply accounting 9.0 Benutzerhandbuch

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Chapter 29:  Troubleshooting 
User Guide    29–3 
 
SW9UG 28-29.doc, printed on 1/8/02, at 4:28 PM. Last saved on 1/6/02 11:52 AM. 
ACCPAC INTERNATIONAL, INC. Confidential
Trouble-
shooting 
Paying Employees 
The employee that I want to pay doesn’t appear on the list. 
■ 
You may have set the employee’s status to inactive. For 
information on inactive records, refer to “Keeping Inactive 
Parts of your Business Out of the Way” in Chapter 23. 
Simply Accounting won’t let me enter Quebec tips for an 
employee. 
■ 
The tax table for an employee must be set to Quebec. Refer to 
“Adding Taxes And Deductions for an Employee” in 
Chapter 15. 
Customizing Reports 
When I click the Customize button, Simply Accounting says 
that I cannot edit the report because Crystal Reports has 
not been installed. 
■ 
If you have not installed Crystal Reports, insert the Simply 
Accounting CD into your drive. From the startup screen, 
select Crystal Reports, and then click Install Crystal Reports. 
■ 
If you have installed Crystal Reports and you still see this 
error message, open Windows Explorer, find the folder that 
contains the report you want to customize, and double-click 
the file. Doing this resets a registry entry that Simply 
Accounting requires in order to find Crystal Reports. 
Graphing 
When I open a bar graph, all of the bars on the graph are 
quite short, leaving a lot of open space. 
■ 
Delete any files with the extension .CH(where # is a 
number or letter) in the folder where your company’s data is 
located. This will reset the graph settings.