Panasonic EB-TX310 User Manual

Before Requesting Help 77

Missing incoming 
calls

Ring volume may be set 
to silent.

Set ring volume on.

Phone was not 
programmed correctly by 
dealer or carrier.

Contact your wireless service 
provider.

Calls dropped/ 
disconnected 
inadvertently

You are outside of a 
cellular service area.

Check your wireless service 
provider’s coverage map (including 
roaming areas) and try to move to a 
location within the coverage area. If 
problems persist, contact your 
wireless service provider.

Phone automatically 
disconnects calls when 
the battery level is low.

Recharge the battery.

Unable to enter text 
as intended when 
pressing keys

Phone may be in 
WORD T9 (

) mode 

instead of Letter (

) 

mode.

If 

 shows above the right 

softkey (

), press the right softkey 

(

) until 

 appears above it. 

(See Chapter 4, “Text Entry 
Operations”.)

Lost or forgot lock 
code

Try entering 1234 as the lock code. 
Check inside back cover for new lock 
code.
Contact your wireless service 
provider.

Unable to place 
calls

Phone is off.

Confirm phone is on.

Security features may be 
set so that the phone 
cannot place calls.

Check Security Options settings. (See 
“Call Lock” on page 60 for more 
information.)

You are outside of a 
cellular service area.

Check your wireless service 
provider’s coverage map (including 
roaming areas) and try to move to a 
location within the coverage area.

An error was made 
dialing the number. 

Confirm the number is correct.

Service is not activated.

Contact your wireless service 
provider.